Shipping policy

Shipping Policy

Last updated: July 2, 2026

Caosy currently ships orders to the United States. Available shipping options, costs, and estimated delivery times are shown at checkout when available.

Order processing

Orders are processed after payment is confirmed. Ready-to-ship items are usually prepared within 2-5 business days. Personalized, engraved, made-to-order, or custom jewelry may require additional production time before shipment.

Shipping origin

Orders may be fulfilled from our production or logistics location in China, depending on product availability and order requirements.

Delivery estimates

Delivery estimates are not guarantees. Delays may occur because of customs checks, carrier delays, incorrect delivery details, weather, holidays, or other events outside our control.

Customs, duties, and taxes

Customers are responsible for any customs duties, import taxes, or other fees charged by the destination country, unless these charges are collected at checkout.

Incorrect or incomplete address

Please check your shipping address before placing an order. If a package is delayed, returned, or lost because the address was incorrect or incomplete, we may need to charge additional shipping fees to resend the order.

Lost or delayed packages

If your package appears lost or significantly delayed, contact us at 1686518809@qq.com with your order number. We will help investigate with the carrier and advise next steps.