Terms of service

Terms of Service

Last updated: July 2, 2026

This website is operated by Hong Kong Zhaoven International Co., Limited. Throughout the site, the terms "we", "us", and "our" refer to Hong Kong Zhaoven International Co., Limited and the Caosy store.

Online store terms

By visiting our store or purchasing from us, you agree to these Terms of Service and our posted policies. You must provide accurate, current, and complete account, billing, and shipping information.

Products and personalization

We sell jewelry, accessories, and gift items, including personalized and custom-made products. Product images, colors, dimensions, materials, and finishes may vary slightly because of lighting, screen settings, production processes, and natural material variation.

For personalized items, you are responsible for checking names, dates, spelling, sizes, coordinates, photos, and other submitted details before placing your order.

Prices and availability

Prices are listed in USD unless otherwise stated. We may update prices, product details, availability, and promotions at any time. We reserve the right to limit or cancel orders where product information, pricing, or availability is incorrect.

Orders and payment

Submitting an order does not guarantee acceptance. We may refuse or cancel an order if payment cannot be verified, if fraud is suspected, if product information is incorrect, or if we cannot fulfill the order.

Shipping, returns, and refunds

Shipping, returns, exchanges, and refunds are governed by our Shipping Policy and Refund Policy. Personalized or custom-made products may be final sale except where they arrive damaged or we made an error.

Intellectual property

All content on this store, including text, images, graphics, product names, and designs, is owned by us or used with permission and may not be copied or reused without authorization.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the store or products purchased from us.

Contact

Questions about these Terms of Service can be sent to 1686518809@qq.com.